FAQs - Order & Shipping
Anything you want to know about your order and our shipping schedule is here.
All orders placed prior to 3pm on a business day will be processed the same day. We use Australia Post and couriers to send your orders. Typically, delivery takes 2-5 business days within Australia, and 5-10 business days to New Zealand.
For other parts of the world, it’ll take up to 10-15 business days.
We ship world wide. Take a look at our shipping options:
Standard Shipping - trackable shipping anywhere in Australia: $8.90.
Express Shipping - send it quick in Australia: $12.90.
For orders over $60 - Standard Shipping is FREE and Express Shipping for only $5!
New Zealand - anywhere in New Zealand: $13.90.
Worldwide - Yay! We send to other countries for $24.50.
If you buy heaps of products that can be a tad heavy, please contact us at email@example.com for shipping charges, as the shipping cost depends on weight and location.
Yes, you can, as long as you email us at firstname.lastname@example.org before 3pm on the same day, or before 3pm the next day if you placed the order after our cut-off time.
You’ve gotta be quick! You can only cancel the order before 3pm on the same day. Once the order has been packed and dispatched, we can’t cancel it for you. However, if you wish to return it upon receiving, please refer to our Return & Refund Policy.
Check out our Return & Refund Policy page.